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FAQ

General Information

How do I contact ME US Support?

For any customer service issues, please customerservice@me-us.com 

 

Where is ME US Located?

ME US, PO BOX 484, New Albany, Ohio 43054

 

How do I know what size to buy?

Click here for our size charts. 

 

Where are your products made? 

Our products are specially curated from a variety of vendors who produce internationally and domestically.  We also partner with manufacturers in India and China for ME US exclusives.

 

How do I use a promo code?

Please enter your promo code in the promo code section at checkout.

 

What is ME US currency conversion policy?

ME US uses current currency conversions to US dollars. 

 

How do I stop receiving emails from ME US?

You can unsubscribe from our emails at any time. 

 

What methods of payment do you accept? 

Major credit cards, AmazonPay, and Paypal are all forms of payment that we accept.  We also accept ME-US.com e-gift cards and store credits issued within the United States. 

 

Is my privacy and personal information secure on your site? 

Shopping on our site is safe and secure.  Please click here to view the full details on how we protect your privacy and personal information.

 

 

Registration and Account Information

How do I create a profile at me-us.com?

You can create a profile here!  Please make sure if you are under the age of 13 that your parent or legal guardian is alright with you creating an account. 

 

Why should I become a registered user?

Registered users get email updates on new styles, hottest trends, and they receive special discounts!  When you register, shopping with us is easier and won’t require you to re-enter your shipping or billing addresses every time you order.  You can browse, shop, and if necessary, complete your order at a later time.  We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to reselect the items again.  Note that placing items in your shopping cart for purchase at a later time does not guarantee item availability.

 

Do I need to register before placing an order?

You can check out as a guest or create a profile.  Creating a profile helps save time in the future when you come back to shop with us! 

 

I forgot my password/username-can you help me?

Click on the “forgot password” button on the login in page.  You will receive an email with password change instructions.  Your username is your email address you provided.  If you no longer have access to that email address, you can make a new profile or email us at customerservice@me-us.com.

 

How do I reset my password?

Click on the “forgot password” button on the login page.  You will receive an email with password change instructions.  You can also click here.

 

How do I change my account information?

You can edit your account information by logging in and going to “My Account”.

 

Order Information

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.  For any questions about modifying or cancelling your order, please contact customerservice@me-us.com.

 

Can I change the address on my order?

Due to the nature of our warehouse, order addresses cannot be changed once an order is confirmed.  Please contact customerservice@me-us.com for any questions regarding the address on your order.

 

How do I check on the status of my order?

You can check the status of your order by logging into your ME US account and visiting the orders section.  Click on Track Order at the bottom of the page.  Please have your order number and email address available.  Confirmations are sent via email within 30 minutes when your order has been received, or when your shipment has been processed.  If you did not receive a confirmation email, please check your spam email.  To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before re-submitting your order.  Allow 24 to 48 hours for your order status to change.

 

Why was my order canceled?

Your order may be canceled if we are unable to verify the billing information that was entered on the order.  If the billing address does not match with what the credit card issuer or bank has on file, the order will automatically be canceled. In rare cases, we may not have the product once your order is ready to be pulled.  We try our best to make the product unavailable on our site before placing your order.  For any questions regarding why your order was canceled, please email customerservice@me-us.com.

 

 

Return Information

What is your return policy?

Please visit our return policy section for further information.

 

How can I reprint my return label? 

Please email customerservice@me-us.com and let us know that you need a new return label.  Please include order confirmation number and we will email you a copy of the label.

 

How soon will I receive a refund for my return?

Please visit our return policy for further information.

 

What if I want to return an item I purchased with an e-gift card?

Keep your e-gift card until you receive your order and are sure you are satisfied with your purchase.  You can return items purchased with e-gift cards in accordance with our return policy.  The e-gift card will be credited for the total amount paid for the returned items only.  If you no longer have the e-gift card, please contact our customer service.

 

Gift Card Information

Do you sell gift cards?

Yes!  We sell e-gift cards.  Please go click here to purchase.

 

How do I use my e-gift card?

Please enter your e-gift card number in the gift card section at checkout.  You will also need to enter the pin.  If the e-gift card balance does not cover the total cost of your order, we will charge the remaining amount to your primary form of payment listed in your account, or to another form of payment at your request.  If the total cost of the order is less than the balance on your e-gift card, the balance will remain for you to use in the future.

 

How do I check the balance of my e-gift card?

You can verify your account balance by clicking here

 

My e-gift card was lost or stolen.  What do I do?

E-gift cards can only be replaced with the original proof of purchase.  Your replacement will be for the remaining value that our records show is on the gift card at the time it is reported lost or stolen.  Please email customerservice@me-us.com to report a lost or stolen gift card.

 

Are there any fees associated with ME US e-gift cards?

There are no fees associated with using our e-gift cards.

 

Can I change the value of a e-gift card after I have purchased it?

Once the e-gift card has been purchased you will not be able to change the value amount.

 

Can I pay with more than one ME US e-gift card?

You can use up to 10 e-gift cards per transaction.  Enter the first card number and pin and click “apply”.  Then, a new entry box will display underneath

 

Shipping Information

 

What kinds of shipping options do you offer?

Standard shipping within the contiguous US is a flat fee of $4.50.  This does not include international shipments.  All orders with standard shipping will ship via USPS.  Standard shipping is free on orders of $45 within the contiguous US.  Expedited shipping is available via FedEx, but additional charges will apply.  Shipments outside of the contiguous US are sent via FedEx.  Additional charges apply to these shipments. 

 

Where are shipping destinations?

We ship to the United States of America and Canada.

 

How do I track my package after it has been shipped?

Once your order has been shipped, you will receive an email with tracking information.  Please click on this tracking information for delivery updates.


I think my package was lost or stolen, what do I do now?

Please contact your post office.  ME US is not responsible for any items lost in transit or stolen.

 

My package says it was delivered but I haven’t received anything.  What should I do?

Please contact your post office.  ME US is not responsible for any items lost in transit.

 

What is your return policy?

Please visit our return policy section for further information.

 

Do you offer expedited shipping?

Expedited shipping through FedEx is offered at checkout, but additional charges will apply.

 

What do I do if I received a damaged/incorrect item?

If you receive a damaged or incorrect item, please email customerservice@me-us.com.  Include your order number and a brief description of the issue.  Please fill out the return/exchange form and ship the item back to us.  We will process an exchange for the correct items.